# Managed IT Services

Employee Zero has developed a range of service offerings to support your IT operations.

## Employee Zero provides all of your IT support and management, top to bottom.

In the case you don't have any internal IT staff, we can provide a full team of IT engineers and management capability out of the box.

To meet the varying needs of our clients, we have multiple support tiers each offering varying levels of support both fully remote and including on-site support. The tiers we offer provide options for startups through to enterprise. We fully support macOS, and Windows endpoints and the infrastructure that makes it tick in the background whether that's Microsoft 365, Google Workspace, Azure or AWS.

In addition to providing full help-desk services, our enterprise offerings can be customised to your exact needs. For example, we can provide dedicated onsite IT resources within your business, whether that's an IT engineer or IT manager, with the backing of our IT service desk and subject matter expert Technical Account Managers.

## Employee Zero expands your existing IT team.

We can be your entire IT capability or augment existing in-house teams, IT managers and C-level executives.

### Example A
Add a specialist support team  
An existing IT team needing to expand capabilities. You may have a highly capable in-house team of Windows technicians and an IT manager, but need to add macOS/iOS expertise to support your VIPs or a particular department who use Mac. We can seamlessly sync with your IT team to provide specialised escalation support or help with deployment projects and strategy.

### Example B
Add a help-desk team to free up your IT management  
An SME in need of an IT help-desk. Many times when engaging with new clients, especially startups, IT has typically fallen under the responsibility of one person who has many other things to do — a director, CTO, developer or IT manager. Employee Zero has worked with these clients to expand in-house capability overnight by adding a fully staffed help-desk.

### Example C
Dedicated support  
Enterprise client needing dedicated remote and on-site support. We have a number of clients who require a dedicated on-site resource to provide support to their employees. Employee Zero can provide onsite technicians or IT managers at your location(s) for dedicated support and IT governance.

## Our support hours

### Follow-the-sun support, across three continents.

Employee Zero offers support plans tailored to your organisation's needs. We help you choose a suitable support solution for your business requirements, whether it's around-the-clock, weekend or extended hours coverage. We have plans to fit your needs.

Our SLAs are designed with flexibility in mind, ensuring that they can adapt and grow alongside your organisation — facilitated through three strategically located Support Centres. This global presence allows Employee Zero to provide seamless follow-the-sun support: expert IT help-desk support regardless of time zone or hour of day.

- **London, UK**  
  EMEA Support Centre  
  GMT / BST

- **Denver, USA**  
  North America Support Centre  
  MT

- **Singapore**  
  APAC Support Centre  
  SGT

If your business does not necessitate continuous support, we provide flexible Monday to Friday plans designed to offer assistance during regular business hours.

## IT Projects

### Fully-managed IT projects.

Employee Zero delivers fully-managed IT and infosec projects using the Agile methodology of delivery — iterative development, continuous feedback, and rapid adaptation to change, so projects complete on time and stay aligned with your evolving requirements.

## Ready to talk it through?

Free consultation, free IT audit — and a support plan matched to your requirements.