# Business IT Support

These plans have been meticulously crafted to offer our clients exactly what they need, when they need it, ensuring a tailored experience that aligns with their unique requirements and preferences.

## Remote Support Plans

Time zones are aligned to your main office location.

### Standard

✓Monday-Friday 08:00 – 18:00 expert Mac & Windows support desk.  
✓4hr Service Level Agreement.  
✓Multi-channel support via phone, e-mail and support ticket.  
✓24/7 remote management, monitoring, patching and remote desktop tools.*  
✓Quarterly backup restoration test.**  
✓Annual IT audit and IT security audit.  
✓Remote scheduled employee on/off-boardings.  
✓Remote quarterly IT strategy meeting.  
✓IT hardware fleet management.  
✓IT hardware and software procurement.  
✓On-site support and travel chargeable.

### Most popular Enhanced

✓Monday-Friday 08:00 – 18:00 expert Mac & Windows support desk with optional add-on for 06:00 – 22:00 or 24/5 and 24/7 support.  
✓2hr Service Level Agreement.  
✓VIP/ key person support.  
✓Multi-channel support via phone, e-mail and support ticket.  
✓24/7 remote management, monitoring, patching and remote desktop tools.*  
✓Monthly backup restoration test.**  
✓Remote scheduled employee on/off-boardings.  
✓Remote quarterly IT strategy meeting.  
✓IT hardware fleet management.  
✓IT hardware and software procurement.  
✓6-monthly IT audit and IT security audit.  
✓On-site support and travel chargeable.

### Enterprise

✓Monday-Friday 08:00 – 18:00 expert Mac & Windows support desk with optional add-on for 06:00 – 22:00 or 24/5 and 24/7 support.  
✓15min Service Level Agreement.  
✓VIP/ key person support.  
✓Multi-channel support via phone, e-mail and support ticket.  
✓IM support via your Slack or Microsoft Teams (optional).  
✓24/7 remote management, monitoring, patching and remote desktop tools.*  
✓Monthly backup restoration test.**  
✓Remote scheduled employee on/off-boardings.  
✓Remote monthly IT strategy meeting.  
✓Remote weekly IT meeting.  
✓IT hardware fleet management.  
✓IT hardware and software procurement.  
✓Quarterly IT audit and IT security audit.  
✓On-site support and travel chargeable.

Need around-the-clock support? Boost your SLA.

Employee Zero offers bespoke plans for Enterprise Plus clients. Talk to us about your needs.

## On-site and Remote Support Plans

On-site support plans subject to office locations.

### Standard

✓Monday-Friday 08:00 – 18:00 expert Mac & Windows support desk.  
✓4hr Service Level Agreement.  
✓Multi-channel support via phone, e-mail and support ticket.  
✓24/7 remote management, monitoring, patching and remote desktop tools.*  
✓Quarterly backup restoration test.**  
✓Annual infrastructure failover test.***  
✓Remote scheduled employee on/off-boardings.  
✓Remote quarterly IT strategy meeting.  
✓IT hardware fleet management.  
✓IT hardware and software procurement.  
✓Annual IT audit and IT security audit.  
✓On-site support and travel included.

### Most popular Enhanced

✓Monday-Friday 08:00 – 18:00 expert Mac & Windows support desk with optional add-on for 06:00 – 22:00 or 24/5 and 24/7 support.  
✓2hr Service Level Agreement.  
✓VIP/ key person support.  
✓Multi-channel support via phone, e-mail and support ticket.  
✓24/7 remote management, monitoring, patching and remote desktop tools.*  
✓Monthly backup restoration test.**  
✓Annual infrastructure failover test.***  
✓Remote scheduled employee on/off-boardings.  
✓Remote quarterly IT strategy meeting.  
✓IT hardware fleet management.  
✓IT hardware and software procurement.  
✓6-monthly IT audit and IT security audit.  
✓On-site support and travel included.

### Enterprise

✓Monday-Friday 08:00 – 18:00 expert Mac & Windows support desk with optional add-on for 06:00 – 22:00 or 24/5 and 24/7 support.  
✓15min Service Level Agreement.  
✓VIP/ key person support.  
✓Multi-channel support via phone, e-mail and support ticket.  
✓IM support via your Slack or Microsoft Teams (optional).  
✓24/7 remote management, monitoring, patching and remote desktop tools.*  
✓Monthly backup restoration test.**  
✓Quarterly infrastructure failover test.***  
✓Remote scheduled employee on/off-boardings.  
✓Remote monthly IT strategy meeting.  
✓Remote weekly IT meeting.  
✓IT hardware fleet management.  
✓IT hardware and software procurement.  
✓Quarterly IT audit and IT security audit.  
✓On-site support and travel included.

All plans subject to contract and low watermark. SLA for all plans is met via initial remote support using our highly-capable tool set. If on-site support is required we will advise you of this and arrange a time to visit you.* We have a number of monitoring, patching and security tools to match a range of needs. A subscription to at least one of these services is required for monitoring and patching.** Requires backup service subscription and test environment. Backup restoration requires customer engagement to check their own data.*** For applicable redundant environments.

vCISO fractional expertise. Experts part-time.

Employee Zero offers vCISO services, as well as a host of other complimentary expert-led support to augment your existing capability.