About Employee Zero

A boutique Apple-focused IT consultancy and managed service provider, dedicated to delivering world-class customer service to our clients in the United Kingdom and around the world.

Our background and philosophy

People over technology, since 2014.

Since our establishment in 2014, we have honed our skills and knowledge, initially focusing solely on supporting Apple products in business through our membership in the Apple Consultants Network. As we grew, we quickly identified the increasing need for cross-platform solutions and support: businesses often utilise a mix of PCs, Macs, and other devices, so we set out to develop the infrastructure and platforms that allow our clients to make technology choices based on their preferences, rather than being constrained by the limitations of any single platform.

Our USP became clear — we empower our clients to choose how technology works for them, rather than the traditional approach of trying to fit rigid business processes around the available technology. We firmly believe that IT support services should prioritise people over technology. By delivering high-quality customer service, we not only maintain a happy client base but cultivate a positive work environment for our employees — a feedback loop where engaged employees provide better service to clients.

Doing things properly without cutting corners, and adhering to principles of integrity and honesty, benefits our clients and promotes a working environment with reduced stress and greater wellbeing. Our clients value calm, approachable, and highly skilled engineers who exemplify both competence and empathy in their work.

“We are in the business of making 'good' money. That is to say, we run a profitable business that succeeds because we build lasting relationships with clients based on mutual trust and respect. Making 'good' money is all about providing services which a client actually needs to accelerate, maintain or protect their business, not make a quick buck selling them the product which makes us the most profit.”

Our mission, in our own words:

“Employee Zero exists to offer premium world-class services to Apple-centric, but not exclusively Apple organisations. Our team is our family. We look after each other and grow together. We don't expect to always be perfect, but we do always expect to be honest. We are technologists, we live by our advice and we are truly excited by the world of technology. We value our people, we respect our clients, we love the tech.”

Capabilities, services and customers

Global team, around-the-clock.

Headquartered in the United Kingdom, Employee Zero maintains a strategically dispersed team operating between the United Kingdom, the United States, and Singapore. This international presence allows us to provide around-the-clock, follow-the-sun support — while promoting collaboration and innovation across diverse markets.

We maintain a diverse range of vendor partnerships to support the core technologies our clients rely on daily. To uphold these partnerships we attain various accreditations and provide our technical and account management teams with extensive, product-specific training. Our partners include some of the most revered companies in the industry — Apple, Microsoft, Google, AWS and Cisco — complemented by specialised providers across security, backup, password management, productivity and communications.

Our clients come from a wide range of industries, and represent everything from tech startups to medium enterprise.

Armed Forces Covenant

A proud signatory.

The Armed Forces Covenant is a significant commitment from the UK government, underscoring the importance of recognising and honouring those who have dedicated their lives to serving in the Armed Forces. It assures that members of the military, veterans, and their families receive equitable treatment and are respected within society — mitigating disadvantages they might face when accessing essential services such as education, employment, health care and housing, with special consideration for those who have faced significant hardships, such as injury or bereavement resulting from their service.

Employee Zero is a proud signatory of the Armed Forces Covenant.

Interested in careers? Get in touch.

Employee Zero offers a variety of roles from different levels of technical engineer, through to account and management.

Around-the-clock support. Talk to us about options.

Employee Zero offers a number of different Service Level Agreements based on client requirements. Book a meeting with us to explore the options.